We'd love to hear from you!
Many of our most frequently asked questions are answered below. If your question is not there,
please reach out to nidoforestschool@gmail.com
Frequently Asked Questions / Preguntas Frequentes
Do you offer refunds?
Generally we do not offer refunds unless we cancel a class. Rather, the remaining tuition may be rolled over into the following season. In special cases, we may be able to offer a refund based on need. Please reach out as soon as you know you will not be attending class.
Refunds in case of COVID-related closures
If we cancel a class before the season begins, we offer a full refund or the option to roll over or donate your tuition. If a class is cancelled during the course of a season, refunds will be adjusted based on the number of classes already held. All refunds will be subject to a $35 credit card processing and administration fee.
Any decision to cancel a class will be made with our community’s safety in mind. Caring for each other and keeping everyone safe is our highest priority. We take into consideration the city’s safety protocols and the CDC’s recommendations.
Do you offer make up classes?
Yes! We offer two make up classes per season. You are welcome to join any other class, space permitting. We ask that families get in touch at least 24 hours previous using our make-up scheduler (available on to registered families in your portal) to let us know.
Can I bring along a guest?
Please get in touch with us at least 24 hours before class with requests for guests. We allow guests such as siblings on a school break, grandparents, and other family provided there is space to accommodate them comfortably.
What should we wear?
Playing outdoors should be fun and comfortable! Please dress your child with the weather in mind: Raincoats, pants and boots to keep them dry from the rain. Snow pants, snow boots, coats, a base layer, hats, gloves and scarves to keep them warm. Sunscreen and sun hats and bug-spray if you use on hot and sunny days. Many families get lots of use out of a waterproof layer such as a Muddy Buddy. And comfortable shoes.
What should we bring?
Just yourselves, your explorer kit (provided the first class) and your natural curiosity! We will provide snack and materials for the children to explore with. We also have a basic first aid kit on site.
Do you offer a sibling or nanny share discount?
We offer a 20% sibling/nanny share discount for the second child and third child. Babies under 15 months can accompany at no extra cost.
What if my child has allergies, a medical condition, or other needs?
Nido is an inclusive program and we are committed to serving all children. Although the snacks we serve are nut-free, we cannot guarantee that they are safe for children with allergies. Please reach out to us about your child so we can collaborate to make the program accessible based on their individual needs. This may include bringing a snack from home.
What is your illness policy?
We love having all children at Nido! However, if your child or the accompanying adult has exhibited any of the following symptoms in the last 24 hours, we ask that you stay home:
Generally we do not offer refunds unless we cancel a class. Rather, the remaining tuition may be rolled over into the following season. In special cases, we may be able to offer a refund based on need. Please reach out as soon as you know you will not be attending class.
Refunds in case of COVID-related closures
If we cancel a class before the season begins, we offer a full refund or the option to roll over or donate your tuition. If a class is cancelled during the course of a season, refunds will be adjusted based on the number of classes already held. All refunds will be subject to a $35 credit card processing and administration fee.
Any decision to cancel a class will be made with our community’s safety in mind. Caring for each other and keeping everyone safe is our highest priority. We take into consideration the city’s safety protocols and the CDC’s recommendations.
Do you offer make up classes?
Yes! We offer two make up classes per season. You are welcome to join any other class, space permitting. We ask that families get in touch at least 24 hours previous using our make-up scheduler (available on to registered families in your portal) to let us know.
Can I bring along a guest?
Please get in touch with us at least 24 hours before class with requests for guests. We allow guests such as siblings on a school break, grandparents, and other family provided there is space to accommodate them comfortably.
What should we wear?
Playing outdoors should be fun and comfortable! Please dress your child with the weather in mind: Raincoats, pants and boots to keep them dry from the rain. Snow pants, snow boots, coats, a base layer, hats, gloves and scarves to keep them warm. Sunscreen and sun hats and bug-spray if you use on hot and sunny days. Many families get lots of use out of a waterproof layer such as a Muddy Buddy. And comfortable shoes.
What should we bring?
Just yourselves, your explorer kit (provided the first class) and your natural curiosity! We will provide snack and materials for the children to explore with. We also have a basic first aid kit on site.
Do you offer a sibling or nanny share discount?
We offer a 20% sibling/nanny share discount for the second child and third child. Babies under 15 months can accompany at no extra cost.
What if my child has allergies, a medical condition, or other needs?
Nido is an inclusive program and we are committed to serving all children. Although the snacks we serve are nut-free, we cannot guarantee that they are safe for children with allergies. Please reach out to us about your child so we can collaborate to make the program accessible based on their individual needs. This may include bringing a snack from home.
What is your illness policy?
We love having all children at Nido! However, if your child or the accompanying adult has exhibited any of the following symptoms in the last 24 hours, we ask that you stay home:
- Signs of possible illness such as fever, uncontrolled coughing, difficulty breathing, wheezing, persistent crying, or lethargy
- Diarrhea, such as loose or runny stools
- Vomiting
- Any sort of rash, especially when accompanied by a fever or behavior change